New Source Technology has focused on providing products of quality to all customers. Our approach to internal operations is to have a simple yet very effective infrastructure. Quality is embedded in the normal daily process at New Source Technology because quality, customer satisfaction, and continuous quality improvement is everybody’s responsibility. Our philosophy is to design quality into our products and processes rather than to perform routine operation. We have performance monitoring and corrective action systems to manage the exceptions.New Source Technology seeks to provide quality products and services that meet or exceed customer expectations. Our Quality Management System reflects our goal of integrating quality into our corporate core values, products, processes, as well as customer and supplier relations. We are committed to comply with requirements and to maintain the effectiveness of the quality system. As part of our overall approach, we strive to:
- Design, manufacture, sell, and distribute products and services that, at minimum, meet the customer’s expectations.
- Continuously improve our products and services whenever possible.
- Know what we ship, where and when.
- Exceed our customer’s, employee’s, and financial expectations.
ISO 9001:2015 Certificate
New Source Technology has maintained a quality management system for design, manufacturing, sales, marketing and distribution of lamp-pumped solid state laser components since ISO 9001:2015 was certified in 2017.
New Source Technology has successfully completed the recertification audit to the ISO 9001:2015 management standard. Certificate was issued on March 24th, 2020.
We handle RMAs from our customers with the utmost diligence and sincerity. To process an RMA, we work closely with our vendors to locates the root cause of the problem and to establish better practices to prevent issues from recurring. If you have problems with any of our products, please contact us immediately so that we can get starting on creating a solution.