New Source Technology seeks to provide quality products and services that meet or exceed customer expectations. Our Quality Management System reflects our goal of integrating quality into our corporate core values, products, processes, as well as customer and supplier relations. We are committed to comply with requirements and to maintain the effectiveness of the quality system. As part of our overall approach, we strive to:
- Design, manufacture, sell, and distribute products and services that, at minimum, meet the customer’s expectations.
- Continuously improve our products and services whenever possible.
- Know what we ship, where and when.
- Exceed our customer’s, employee’s, and financial expectations.
We handle RMAs from our customers with the utmost dilligence and sincerity. To process an RMA, we work closely with our vendors to locates the root cause of the problem and to establish better practices to prevent issues from recurring. If you have problems with any of our products, please contact us immediately so that we can get starting on creating a solution.